Terms & Conditions

Way of the Heart ("WOTH") — Online Courses Terms & Conditions (Customer Agreement)

By ticking the consent box (or enrolling via checkout), you confirm that you have read, understood and agree to be bound by these Terms & Conditions (the ‘Agreement’). If you do not agree, do not purchase or access the WOTH Services.

1. Who we are

Way of the Heart Operations Pty Ltd (ABN: 31 686 805 434) (WOTH, we, us, our) provides online courses, programmes, and related materials delivered via our learning platform (currently: www.wayoftheheart.com.au) and live or recorded sessions.

2. Definitions

Services: Our online courses, programmes, digital products, communities, events, mentoring/coaching sessions, and materials.

Participant, you, your: The purchaser and/or end user who accesses the Services.

Start Date: The date we first grant access to a Service or the first live session, whichever occurs earlier.

Cohort: A group-based intake with defined live session dates.

Content: All course videos, audio, text, workbooks, templates, live session recordings, community posts and downloads.

3. How this Agreement works

3.1 This Agreement applies to all purchases of our Services.

3.2 Where your purchase includes a Cohort, additional details (such as dates and inclusions) are set out at checkout and form part of this Agreement.

3.3 We may make non‑material updates to this Agreement (e.g., to reflect legal changes) by posting an updated version on our website. If a change materially affects you, we will provide reasonable notice and you may cancel under clause 14.4.

4. Not medical, psychological or financial advice

 4.1 The Services provide general education and self‑development support. They are not medical, psychological, psychiatric, physiotherapy or other regulated health services, nor financial or legal advice.

4.2 We do not diagnose, treat or prevent any condition. Always seek advice from a qualified professional for health, mental health, financial, legal or other decisions. If you are under the care of a health professional, follow their guidance.

4.3 If you experience distress during the Services, cease participation and seek appropriate support.

5. Eligibility and conduct

5.1 You must be at least 18 years old (or have written guardian consent) and capable of entering into a binding contract.

5.2 You agree to:

* participate respectfully;

* follow community guidelines and facilitator instructions;

* not harass, discriminate or harm others; and

* keep group spaces confidential (see clause 11).

5.3 We may suspend or remove access if you breach this Agreement or behave in a way that risks the safety or experience of others. Where removal is due to serious misconduct, no refund is due (clause 10.8).

6. Enrolment, access and technology

6.1 Access is granted for the period stated at checkout (for example: 12 months from the Start Date). If no period is stated, default access is 12 months.

 6.2 You are responsible for the internet connection, device, software and log‑in security necessary to access the Services. One license per participant; sharing log‑ins is not permitted.

6.3 We may need to change live session dates for reasons beyond our reasonable control. If a material change occurs and you cannot attend alternatives, you may choose a pro‑rata credit or refund for the affected component (clause 10.6).

7. Pricing, payment and payment plans

7.1 Prices are in AUD and exclusive of GST as stated at checkout.

7.2 Payment is due upfront unless a payment plan is offered. By choosing a plan, you authorise scheduled charges to your payment method until the balance is paid.

7.3 If an instalment fails, we may retry, notify you, and suspend access until payment is made. Late amounts may attract a reasonable admin fee reflecting our costs of collection.

7.4 Chargebacks: If you dispute a bona fide charge without first contacting us to resolve the issue, we may recover our reasonable third‑party costs.

8. Promotions and bonuses

8.1 Bonuses or discounts are valid only during the stated campaign and are personal, non‑transferable and not redeemable for cash.

9. Intellectual property and licence

9.1 We (and our licensors) own all rights in the Content. Except as allowed in this clause, you gain no ownership.

9.2 We grant you a personal, revocable, non‑transferable licence to access the Content for your own non‑commercial use during your access period. 

9.3 You must not share, resell, reproduce, distribute, adapt, make derivatives of, or publicly display the Content without our prior written consent, except where Australian copyright law permits (e.g., fair dealing).

9.4 You may record private notes for personal use. You must not record or distribute live sessions unless we expressly permit it.

10.  Australian Consumer Law (ACL) rights and our refund policy

10.1 Your ACL rights: Our Services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). For a major failure with the Services, you are entitled to a refund. For a minor problem, we must remedy within a reasonable time (e.g., re‑supply, correction or partial refund). Nothing in this Agreement excludes your ACL rights.

10.2 Change‑of‑mind: Unless stated otherwise at checkout, we do not offer refunds for change of mind. 

10.3 Cohort commitments: For Cohorts with limited seats, change‑of‑mind cancellations within 7 days of the first live session are not available because we reserve your place. You may request a one‑time transfer to a future Cohort (subject to availability) up to 7 days before the Start Date.

10.4 Non‑attendance: Failure to attend a live session, workshop or mentoring session does not entitle you to a refund.

10.5 Technical issues: If you experience technical issues caused by us or our platform and we cannot resolve them within a reasonable time, you may request a partial refund or credit for the affected component.

10.6 Rescheduling by us: If we materially change dates/times and you cannot attend alternatives, you may choose a pro‑rata refund or credit for the affected component.

10.7 How to request a remedy: Contact us with your order details, issue and preferred remedy. 

10.8 Misconduct: If we remove you for serious misconduct under clause 5.3, no refund is due.

11.  Confidentiality and recordings

11.1 We aim to create safe spaces. Participants agree not to disclose personal or sensitive information shared by others in group settings or communities.

11.2 We may record live sessions for delivery to the group. We will clearly indicate when a session is recorded. By attending, you consent to being recorded. If you prefer not to appear, please disable your camera and choose an alias or notify us to arrange an accommodation where reasonable.

11.3 You grant us a non‑exclusive licence to use your voluntary testimonials, reviews, or public community posts for marketing (we won’t publish your sensitive personal information). You may withdraw consent for future use by written notice; this does not affect materials already published.

12. Privacy and data

12.1 We handle personal information in accordance with our Privacy Policy and applicable privacy laws.

12.2 We use third‑party platforms (e.g., payment processors, LMS, video-conference tools). Your information may be processed overseas according to those providers’ terms. We take reasonable steps to select reputable providers and protect your information.

12.3 You must keep your account secure and notify us promptly of any unauthorised access.

13.  Duty of care and risk

13.1 You participate voluntarily and at your own risk. To the maximum extent permitted by law and (subject to your ACL rights), we exclude liability for indirect or consequential loss.

13.2 Some practices may involve physical movement, breathwork or reflective processes. You are responsible for assessing your own capacity and seeking professional guidance as needed.

14.  Changes, suspension and termination

14.1 We may change non‑material aspects of the Services (e.g., order of modules) to improve quality.

14.2 Temporary suspension: We may suspend access to perform maintenance or address security or safety issues. We aim to minimise disruption.

14.3 Cancellation by you: You may cancel at any time; no refund is due except as required by the ACL.

14.4 Material change by us: If a change materially disadvantages you, we will notify you, and you may cancel and receive a pro‑rata refund for unused Services.

15. Unfair contract terms

We do not rely on terms that are unfair under Australian law. If any term is found unfair or void, the remainder of the Agreement continues, and we will work with you to replace it with a fair term that reflects our original intent and the law.

16.  Third‑party content and links

Our Services may include links to third‑party resources. We are not responsible for third‑party content or their terms.

17.  Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control (e.g., natural disasters, platform outages, illness of facilitators). We will notify you and provide reasonable alternatives such as rescheduling or credits. 

18.  Complaints and dispute resolution

18.1 We welcome feedback. Please contact us and we will try to resolve concerns in good faith.

18.2 If we cannot resolve a dispute within 30 days, either party may seek external resolution. Nothing prevents you from contacting your local consumer protection agency or commencing proceedings.